Return window
7 days
from delivery
Refund time
5–7 days
to original method
DOA window (live)
2 hours
with video proof
How returns work
1. Raise a request
Go to Orders → Return / Replace within 7 days of delivery. Choose reason, photos, and pickup slot.
2. Pickup at your door
Our courier partner picks up from your address in 24–48 hours. No shipping cost to you for defective items.
3. Quality check
Vendor inspects the item within 48 hours of receipt. You're kept informed at every step via email + SMS.
4. Refund or replacement
Refund to original payment method in 5–7 business days, or replacement shipped within 3 days.
Refund timelines
| Payment method | Refund time |
|---|---|
| UPI / Bank transfer | 1–3 business days |
| Credit / Debit card | 5–7 business days |
| Petzsea Wallet | Instant |
| Cash on Delivery | 5–7 days via NEFT (bank details needed) |
| EMI | 5–7 business days to card; EMI cancelled with bank |
Eligible for return
- Sealed pet food (unopened, untampered)
- Toys, accessories, beds, carriers
- Grooming tools and pet apparel
- Aquarium equipment (filters, pumps, lighting)
- Aquarium décor, driftwood, rocks, artificial plants
- Health supplements (unopened)
Not returnable
- Live fish, reptiles, birds & small pets
- Live aquatic plants (report DOA within 2h instead)
- Opened food bags & treats
- Personalised / customised products
- Prescription medicines (without valid RX)
- Hygiene items once unsealed (diapers, wipes)
Live animals & plants — DOA policy
Live-arrival guarantee
Record a continuous unboxing video from a sealed parcel. If any animal or plant arrives dead, report within 2 hoursvia chat/email with the video. You'll receive a full refund or replacement — no questions asked.
Report a DOAPrescription items
Prescription medicines can be returned only if unopened and within the original tamper-evident seal. Upload a valid prescription from a licensed vet at checkout. For any dispute, our in-house vet team reviews each case individually.
Ready to return?
Start your return in under 30 seconds from your orders page.